Refund policy

The 7-day window

You have 7 days from delivery to return or replace any mat, for any reason: damaged, wrong, defective, or it just doesn't fit your desk. No restocking fee, no forms.

How to claim

1. Within 7 days of delivery, message us on WhatsApp (+91 91666 59814) or email desktheory714@gmail.com with your order number.
2. If it arrived damaged or wrong, send a short phone photo. Otherwise, just tell us you'd like to return it.
3. We reply within 24 hours and arrange a courier pickup at our cost.
4. You pick: a replacement, which ships within 3 business days, or a refund.

Refunds

Refunds go back to the original payment method within 5 to 7 business days after we receive the mat. For damaged or wrong items, we don't ask you to send it back first.

What's not covered

• Returns after the 7-day window.
• Damage from use, cleaning with bleach or solvents, or long exposure to direct sunlight.
• Custom or personalised orders, unless they are defective.

Cancelling an order

Cancel before dispatch by WhatsApp or email for a full refund within 5 to 7 business days. After dispatch, it's a return as above.